PROCESSING / SHIPPING POLICY

Order Processing Time:

Please allow 2-3 business days for order processing. Orders placed on weekends or holidays will be processed on the next business day.

We strive to get orders out as soon as possible. Orders that are placed by 12pm with cleared payment methods, will start processing on the same day. 

Order Verification Policy (If necessary):

Thank you for trusting us with your business. As part of our commitment to ensure the best possible quality and customer experience, we do take additional steps to make sure all orders in our system pass a fraud and security check.

If there are any characteristics about your order that did not pass our automated security and potential fraud scan, we will ask to manually verify your information which may include but is not limited to requesting proof of identity and/or proof of address.

In the event that we are not able to get a positive match to your address and payment information, there are two possible outcomes. First we offer to reprocess your order with a certified payment form. The second option would be to process a cancellation of the order and return of funds to original payment source.

Shipping Methods:

We offer multiple shipping options. Standard Shipping typically takes 3 to 5 business days from the date it was shipped.
Some larger packages may require private logistics carriers and you will be notified upon shipment.

Shipping Address:

Please ensure your shipping address is accurate during checkout.  We are not responsible for items shipped to an incorrect address provided by the customer. In the event of an incorrect address resulting in a package being returned, a re-shipping charge of the standard fee will apply, as it is beyond our control.

Shipping Costs:

Depending on your choice of shipment speed, the price will vary and will be shown during your selection. 

Order Tracking:

Once your order ships, you will receive a confirmation email with tracking information. Use the provided tracking number to monitor your shipment’s progress.

Shipping Delays:

While we strive to meet delivery expectations, unforeseen circumstances may cause delays. We will communicate any significant delays and provide assistance as needed.

Lost or Stolen Packages:

Although it is not a requirement we encourage signature required to be added to your order. Please email us at info@moieraskin.com with any additional concerns or issues.

Returns due to Failed Deliveries:

If a package is returned due to failed delivery attempts, additional shipping charges may apply for reshipment.

Weather-Related Delays:

Extreme weather conditions may impact shipping times. We appreciate your understanding in such situations.